FREQUENTLY ASKED QUESTIONS
What is your store's return and exchange policy? What if something is wrong with my order?
We do not accept returns or exchanges unless the wrong order was sent to you. Please contact us with a photo of the wrong item and we will get back to you shortly.
If you have a problem with an order from my store, please drop me an e-mail at firstname.lastname@example.org ! Alternatively, you may also contact me through the Contact form below, or via Twitter or Instagram !
Where is the store based? Do you ship internationally?
I'm based in Singapore, the sunny island set in the sea, and yes, I ship worldwide!
How long will it take to receive my order?
Does my order come with tracking? Normal Mail vs Tracked Mail
All orders are sent via NORMAL MAIL by default, with NO tracking capabilities. Once it is sent out, there will be nothing I can do to help you. This option is restored so customers can have a more affordable shipping choice. We will not be responsible for any loss for normal mail.
With tracked mail, the parcel is covered by insurance up to SGD68/USD45 if lost, excluding shipping fee. However, it cannot be claimed if the parcel is marked as "Delivered" or "Stuck in Customs". Thank you for your understanding! :)
Full tracking capabilities is provided for:
✧ Australia ✧ Canada ✧ Germany ✧ Japan ✧ Malaysia ✧ Netherlands ✧ New Zealand ✧ Poland ✧ Russia ✧ Sweden ✧ United States
There are cases where the tracking stops updating after entering destination country, so please take note! However, these are the countries in which tracking has been tested and works: France, India, Italy, Spain, Thailand, South Korea, Indonesia, Chile, Austria, Israel, United Kingdom, Philippines (partial)
What currency is it in, and How do I pay for my order? Is it secure?
The currency is in USD, and the checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web, with securities and payment fraud protection. Visa, Mastercard, Discover, American Express and Diners Club is accepted. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.
How do I re-ink my stamp?
It's really simple! You just have to drip a few droplets of ink onto the stamp surface and leave it for a while to let the ink seep through! Hope that helps, and Happy Stamping !! :D